FAQs

❔ Frequently Asked Questions (FAQs)  

🛒 Order & Shipping  
Q: How long does shipping take? 
A: Orders ship within 1-2 business days. Delivery times vary by location (typically 5-10 days worldwide).

Q: Do you offer free shipping? 
A: Yes! 

   🔋 Product Use 
Q: How long does the battery last?
A: The vacuum runs for 30-40 minutes per charge (USB-C charging included).  

Q: Can it pick up pet hair and large debris?
A: Absolutely! The 90,000PA suction and rotating brush handle pet hair, crumbs, and even small pebbles.  

Q: Is it waterproof?
A: No, avoid water exposure. The filters are washable (air-dry before reuse).  

  ♻ Returns & Warranty  
Q: What’s your return policy?  
A: We offer a 30-day money-back guarantee (unused items in original packaging).  

 Q: How do I claim the warranty?
A: Contact us at contact.turbovac@gmail.com with your order number. All vacuums come with a *1-year warranty*.  

  🧼 Maintenance
Q: How do I clean the filters?
A: Rinse the washable HEPA filter under water and air-dry for 24 hours.  

Q: Why is my vacuum losing suction?
A: Check for clogs in the nozzle or full dustbin. Clean the filter monthly for peak performance.  

⚡ Troubleshooting
Q: My vacuum won’t turn on. What should I do?
A: Ensure it’s fully charged. If issues persist, contact our support team for a replacement.  

Q: Does it work on carpets and car seats?
A: Yes! Use the crevice tool for tight spaces and the brush attachment for fabrics.